the support you need
Our services ensure direct communication with the awm team and prompt, concrete support. This is how we build the solid trust that forms the foundation of our relationship with all our partners.
all the clients we assist every day
churn rate
after project implementation, our delivery team doesn’t abandon you but continues to support you for all your needs
clients
awm has been chosen by the largest companies to manage and allocate their workforce
number of projects
thanks to the constant support of our consultants, the implementation of our projects is easier and faster
your project, our expertise: we support you at every moment
every awm client has access to a workforce management expert consultant who becomes your point of reference: they help you define clear objectives and achieve them faster.
a tailored approach for you
One of our consultants assists you from onboarding to complete adoption, ensuring that your company derives maximum value from awm.
We customize each phase based on your specific needs:
training: a tailored training program for your objectives, together with our wfm experts
efficiency and monitoring: we keep track of how each user uses awm, so we can provide immediate and effective support
success plan: we help you define objectives and structure the right path to achieve them
constant guidance: the consultant always remains by your side to understand and anticipate your needs
constant technical support and assistance
awm provides an assistance service directly accessible from the platform. With our service, you can get in direct and immediate contact with support for any need:
- Report bugs
- Receive technical support
- Ask open questions
Once the request is sent, you are guaranteed to be immediately assisted by the delivery team, who will support you in resolving the issue until you are fully satisfied.
contact our support at any time
Within the platform, you will find the dedicated section to ask for help at any time,
our consultants will be available Monday to Friday from 9 AM to 6 PM to answer your
questions and resolve any platform issues.