Gartner Inc. definisce la gestione della forza lavoro come una soluzione che comprende software, servizi e hardware che hanno l’obiettivo di aiutare le aziende a gestire l’impiego operativo dei loro lavoratori.
What is Workforce Management (WFM) Software
Workforce management (WFM) software is a digital tool that helps ensure that a company’s employees are scheduled in the right place, at the right time.
Le sue funzionalità includono la pianificazione dei lavoratori, il rilevamento delle presenze, la gestione dei permessi e molto altro ancora. Si tratta quindi di uno strumento che, grazie alle sue funzionalità, mira ad ottimizzare la produttività dell’organizzazione e l’efficienza delle operazioni.
While any business can benefit from these features, WFM software is especially essential for businesses that have hourly or shift workers and additional complexities, such as variable schedules, fluctuating availability, etc.
The benefits of a WFM software
To fully understand the benefits of implementing workforce management software, it is important to consider the following benefits:
- Increased productivity
By streamlining scheduling tasks, as well as simplifying paperwork, there would be a significant increase in tasks completed per day. This would lead to a more efficient and productive company, giving time and space to other important activities, such as strategic planning.
- Cost reduction
Thanks to the anticipated forecasting of activities, it is possible to create a team whose dimensions correspond to the real needs of the company, thus leading to a consequent reduction in costs.
- Life quality
Another important advantage of using a WFM tool is the possibility of offering employees a better quality of life, thanks to the possibility of managing schedules, swapping shifts, requesting holidays and days off and justifying absences. These actions can lead to higher employee retention and a healthy work-life balance.
- Performance Management
A workforce management software is able to provide performance indicators, so that employees with similar skills can be evaluated with the same objectives and criteria. This is particularly important bearing in mind that different professions require different assessment methods and metrics. At the same time, this activity allows the company to create customized trainings, improving not only the performance of the individual, but also the results of the team as a whole.
- Compliance
WFM’s systems enable rapid adaptation as labor laws change, demonstrating compliance and rapid adaptability.
The features of workforce management software
The main features of a workforce management software are:
- Planning, which allows you to schedule workers on workstations based on their availability, skills and physical limitations updated in real time;
- Scheduling, with which it is possible to plan work shifts efficiently, simply and immediately. This is possible by collecting and cross-referencing data relating to production requirements, the availability of the workforce and contractual constraints, to then suggest an ideal shift plan and the most suitable operators to cover it;
- Efficiency, calculated for each individual operator and cost center through a dynamic and intuitive report based on the hours worked and those transferred or lent;
- Skill matrix, automatically updated with the skills of the operators< /strong> based on the activities carried out during the day;
- Personnel absence management, with the possibility of viewing the absence history for a single operator or for the entire department.
- Safety, which allows personnel to be planned on the basis of contraindications, prescriptions and physical limitations of each worker, correlating them to the risk of the workstations.
The integrations of a WFM software
The two main types of integration of a WFM software with other information systems are:
- Receiving or reading data from third party systems (integrate upstream). The three main types with which data can be read are the following: file uploaded to a shared folder (xls, xlsx, csv, txt format), direct access to the database made available by the client company, Web Service (WS) / API / RFC (in case of integration with SAP). An example could be the integration with software for scheduling-production.
- Transmitting or writing data to third-party systems via API, which allows the product to communicate with other products or services without needing to know how they are implemented, simplifying app development and saving time and money .
Why choose AWMS as your WFM software?
AWMS is software for the efficient and safe management of the workforce in production and logistics plants, which allows you to plan each person in the most suitable position.
Thanks to our platform, you will be able to improve the management of factory personnel by scheduling the right person, in the right place, in safety.
By adopting our solution you will be able to improve various aspects of your business management:
- Planning people in the right place, respecting the skills matrix, the physical limitations and the risks of the tasks and workstations;
- Communicate bi-directionally with employees, creating a one-to-one relationship between organization and employee;
- Control and share all your workforce information in real time in a single tool.
The adoption of AWSMS allows companies to improve workforce management, bringing benefits such as:
- Increase in productivity through skills mapping, thanks to which the team leader can assign the most suitable person to each workstation, optimizing the production system;
- Cost reduction of unplanned overtime thanks to optimal employee planning;
- Real-time shared data in a single tool, replacing all non-integrated systems and paper forms;
- Increase in the professional satisfaction of workers who see their skills and competences valued;
- Greater safety with planning managed in compliance with workplace health and safety regulations, reducing the risk of injury and protecting the company;
- Better communication between employees and team leaders thanks to the possibility of collecting feedback from workers and sending massive or targeted communications via the Azzurra factory app.
Want to know if AWMS is the right WFM software for your company? Book a free call with our experts now.